Blue Ridge Cancer Care is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you via the Blue Ridge Cancer Care website. You can visit blueridgecancercare.com without revealing any personal information.
1. How We Collect And Use Personal Information
The Blue Ridge Cancer Care website may contain links to sites operated by third parties. Blue Ridge Cancer Care has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.
2. IP Addresses
We collect and log the IP address of all visitors to blueridgecancercare.com. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information may be shared with advertisers, sponsors and other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
We require you to provide a valid e-mail address to participate in our email newsletter program. Your email will not be sold or shared with third parties.
5. Health Tools Information
You may need to provide personal information in order to use some of the health tools associated with our site. This information may include your answers to questions about your health status. This information is used to calculate risk. We don't store or share it.
You may be asked to complete surveys when you visit blueridgecancercare.com. We use information from surveys to better understand the needs of our users and to gather information about health care trends and issues. We may share information from surveys with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential. Also, we may share information from surveys in an aggregated, de-identified form with third parties with whom we have a business relationship.
7. How We Protect Your Personal Information
Unless noted, personal data that you enter on this site are encrypted with secure server software (SSL). The encryption means that your data are protected while they are being transferred over the Internet to our servers. Once your data reach our servers, the same state-of-the art security software that guards our company's essential business data protects your data as well.
In addition to using the most secure technology available, we de-identify all data before they are used in any aggregate reporting that may be done.
8. What We Provide To Third Parties
Except as noted above for surveys, Blue Ridge Cancer Care does not provide any third party access to your IP address and e-mail address.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
9. Children's Privacy
This site is intended for adults age 18 and older. It is not intended for or designed to attract people under the age of 18. We do not collect personally identifiable information from any person we actually know to be under the age of 18.
10. E-mail Communications
E-mail communication that you send to us via the e-mail links on our site may be shared with Blue Ridge Cancer Care Customer Service representative, employee, medical expert or other agent who is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.
The e-mail functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our e-mail.
11. Complaint Process
If you believe your privacy rights have been violated or if you have another complaint or problem, you may e-mail us by clicking the “Contact us” link at the bottom of any page. Our Customer Service department will forward your complaint to the appropriate US Oncology department for response or resolution. You may also write to US Oncology Privacy Officer at:
10101 Woodloch Forest Dr.
The Woodlands, TX 77380
If you've contacted Blue Ridge Cancer Care about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint by calling the US Oncology general number at (800) 381-2637 and asking for the Privacy Officer.